Shipping Policy – Maison Al Musarrat

At Maison Al Musarrat, we are committed to delivering your orders safely and efficiently across the Kingdom of Saudi Arabia (KSA).

Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not shipped on weekends or public holidays.
• During busy seasons or promotional periods, processing times may be slightly extended.

Shipping Time

Estimated delivery times within Saudi Arabia:

• Major Cities: 3–7 business days
• Remote Areas: 5–10 business days

Delivery times may vary depending on courier availability and location.

Shipping Fees

• Shipping charges are calculated at checkout based on your delivery address.
• Free shipping offers may be available during special promotions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS to track your shipment.

Cash on Delivery (COD)

Maison Al Musarrat offers Cash on Delivery (COD) for eligible orders within Saudi Arabia.

Please ensure:

• Your phone number and address are correct
• Someone is available to receive the order

Repeated refusal of COD orders may result in restrictions on future orders.

Delays & Delivery Issues

Unexpected delays may occur due to:

• Weather conditions
• Public holidays
• Courier service disruptions
• Incorrect customer information

If your order is delayed, please contact our support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.
Maison Al Musarrat is not responsible for orders delivered to incorrect addresses submitted by customers.

Damaged Orders

If your package arrives damaged:

1. Take photos of the package and product
2. Contact us within 48 hours of delivery
3. Our support team will assist you with the resolution process

International Shipping

Currently, Maison Al Musarrat ships only within the Kingdom of Saudi Arabia.